DELETE
ACCOUNT
At Thaun, you have full control over your data. If you no longer wish to use our services, you can request the deletion of your account and associated personal data at any time. This process is compliant with Google Play Store data safety requirements.
HOW TO REQUEST DELETION
To delete your account, please follow these steps:
- Send an email to contact@thaun.com from the email address associated with your Thaun account.
- Use the subject line: "Account Deletion Request".
- Include your full name and the phone number associated with your account for verification purposes.
Alternatively, you can initiate account deletion directly from within the Thaun mobile app by navigating to Profile > Settings > Privacy > Delete Account.
DATA THAT WILL BE DELETED
Upon processing your request, the following information will be permanently deleted from our servers:
- Your personal profile information (Name, Email, Phone Number, Profile Photo).
- Your saved favorite venues and 'Thau' preferences.
- Your historical location data and search history.
- Any ThauPoints accumulated in your loyalty account.
DATA THAT MAY BE RETAINED
Please note that we may retain certain data for a limited period of up to 90 days to comply with legal obligations, resolve disputes, and enforce our agreements. This includes:
- Anonymized booking histories for venues (your identity will be stripped).
- Aggregated, non-personally identifiable analytics data regarding Wi-Fi quality and noise ratings you submitted.
- Financial transaction logs (if any payments were processed) for tax and accounting purposes.
PROCESSING TIME
We will process your account deletion request within 14 business days of receiving your email. You will receive a final confirmation email once your account has been fully removed.